Grievance officer.
As required by India's DPDP Act, 2023 and the IT Rules, 2021, Kestrel appoints a grievance officer to handle data principal queries, complaints, and escalations. The officer responds within 7 working days and resolves within 30 days.
OfficeGrievance Officer, 123 Innovations Studio Private Limited
Emailgrievance@kestrel.in
Postal123 Innovations Studio Pvt Ltd, Bhubaneswar 751024, Odisha
Working hoursMonday to Friday, 10:00 to 18:00 IST
Acknowledgement SLA24 working hours
Resolution SLA30 days
For routine data-rights requests (access, correction, erasure), prefer the structured form at /optout. Routing requests through the form gives them a reference number, an audit trail, and faster turnaround.
For escalations, security disclosures, or anything not handled by the standard form, email the office directly. Include any reference number you already have.